Lost your passport on a trip? Here's how we can help you get back on track.
Step 1: Call the Benefit Administrator
Use the toll-free number provided in your coverage details. To use the services, simply call the toll-free, 24-hour Benefit Administrator line at 1-800-992-6029. If
You are outside the United States, call collect at 1-804-673-1675.
Step 2: Provide your information
Be ready to share with the Benefit Administrator:
Your name and address
The city where your passport was issued
Your phone number and current location
Step 3: We’ll coordinate your replacement
The Benefit Administrator will guide you through the next steps:
If there’s a U.S. Passport Office nearby: We’ll schedule your appointment and help with the paperwork.
If there’s no nearby office: We’ll handle the forms and arrange delivery of your replacement passport or visa.
We’ll work quickly so you can continue your trip without major delays.
You can find more information about Benefits through our Guide
FAQs
Q: What details do I need to provide?
A: Your full name, address, the city where your passport was issued, and your current location and contact number.
Q: Will you help schedule an appointment for a replacement passport?
A: Yes. If there’s a nearby U.S. Passport Office, we’ll book the appointment and assist with the paperwork.
Q: What if there’s no passport office close by?
A: We’ll take care of the necessary forms and arrange for your replacement to be delivered to you.