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Can you explain how the coverage works if I need to get help replacing prescription medications?

Updated this week

Need help getting a prescription while traveling? Here's how it works:

Step 1: Call the Benefit Administrator

Use the toll-free number provided in your coverage details.

Step 2: Share your info

Have these details ready:

  • Your name and address

  • The prescription name

  • Your doctor or pharmacy’s name and phone number

  • Your current location

Step 3: We’ll help locate your medication

The Benefit Administrator will contact your doctor or pharmacy to confirm the prescription and find it near you.

  • If available locally: You’ll be told where and when to pick it up

  • If not available locally: They’ll arrange to ship it to you (if local laws allow)

FAQs

Q: What information do I need to provide?

A: Your name, location, prescription details, and your doctor or pharmacy’s contact info.

Q: Will you contact my doctor or pharmacy for me?

A: The Benefit Administrator will reach out to confirm your prescription and help arrange access.

Q: What if the medication isn’t available nearby?

A: If allowed by local laws, the Benefit Administrator will help arrange for it to be shipped to you.

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