Atlas uses a secure partner for instant payments, but issues can happen from time to time. No stress—Smart Pay is always a reliable backup.
Common errors and what they mean
Card registration failed
Make sure you’re linking a debit card, not a credit card.
Try reinstalling the app, then link your card again.
Still having trouble? Reach out to Support.
Limit reached
You may have reached the maximum number of debit cards linked.
Try again later or switch to Smart Pay.
An error occurred—please try again or talk to support
Double-check that your card details match your Atlas account info (name, billing address, etc.).
If anything’s off, reach out to Support to update your info.
Unexpected error
Take a screenshot and let Support know so we can fix it.
If instant payments don’t work, just switch to Smart Pay—it’s simple, secure, and always available.
FAQs
Q: Why won’t my debit card link?
A: There may be a connection issue. Try again later or use another payment method.
Q: What are my other payment options?
A: You can use Smart Pay, your linked bank account, or your Atlas deposit balance.
Q: Can I link a debit card that isn’t mine?
A: No—for security reasons, the card must be under your name.