Need to update your phone number, address, name, or email address?
Some personal information can be updated directly in the Atlas app, while other changes require assistance from our Support team.
Update your phone number in the app
You can update your phone number directly in the Atlas app by following these steps:
Tap your initials in the top-left corner of the app (Settings).
Select Personal Information.
Tap Edit next to Mobile Number.
When prompted, enter:
The last 4 digits of your Social Security Number (SSN)
Your date of birth
Tap Continue.
Enter your new phone number.
Verify your new number using the 6-digit code sent via text message.
Once verification is complete, your phone number will be updated automatically.
Unable to update your phone number in the app?
Contact Support through the Atlas app (Settings → Support) or email [email protected] for assistance.
Need to update other personal information?
For updates to your address, legal name, or email address, contact Support through the Atlas app (Settings → Support) or email [email protected].
Tell us which information you'd like to update and provide any required documents listed below.
Address change
To update your address, please provide:
Your new address
The last 4 digits of your Social Security Number (SSN)
Your date of birth
Name change
If your legal name has changed, we'll need:
A copy of your marriage certificate or legal name change document
A government-issued ID showing your new name
Email address change
To change the email address associated with your account, you'll need to provide:
The last 4 digits of your Social Security Number (SSN)
Your date of birth
Your new email address
Note: Your new email address must not already be associated with another Atlas account.
FAQs
Q: Can I change my residential address to a P.O. Box?
A: No. A valid physical address is required as your residential address for security and regulatory purposes. However, you may use a P.O. Box as your mailing or shipping address for card orders.
Q: What if I can't update my phone number in the app?
A: Contact Support through the Atlas app (Settings → Support) or email [email protected] for assistance.
Q: What if I forgot my old phone number?
A: Reach out to Support through the app or by emailing [email protected]. We’ll walk you through additional verification steps.
Q: How long do updates take to process?
A: Most updates are completed within 1–2 business days once we’ve verified your information. We’ll notify you as soon as the change is confirmed.