Sometimes, your linked bank account may disconnect. Here’s why—and how to fix it fast.
Why your bank account may disconnect
Your login credentials changed
If you’ve updated your username or password at your bank, you’ll need to reconnect it in the Atlas app.
What to do: Log in to your bank’s website to confirm your login, then reconnect in the Atlas app.
Your bank requires action
Some banks may require you to agree to new terms, update security settings, or complete other steps.
What to do: Log in to your online banking portal to check for alerts or pending actions.
Plaid is temporarily down
Atlas uses a secure partner, Plaid, to link your accounts. If they’re having technical issues, the connection may drop.
What to do: Try again later—these issues are usually resolved quickly.
How to fix it
Tap the Reconnect button in the Atlas app. Most connections take less than a minute to restore.
Keep in mind: Bank accounts must be in your name. Linking an account under someone else’s name can result in restrictions.
Good to know
You can link up to 2 bank accounts with Atlas.
Payroll users (with at least one payroll deposit) can link up to 4 accounts.
Still stuck? Chat with Support in the app—we’re happy to help.
FAQs
Q: How do I reconnect my bank account?
A: Tap the Reconnect button in the Atlas app. Make sure your bank login details are current before trying again.
Q: Why does it keep disconnecting?
A: It may be due to login changes, pending actions with your bank, or a temporary issue with our secure bank partner, Plaid.
Q: Can I link Venmo, PayPal, or Cash App as my bank?
A: No—Venmo, PayPal, and Cash App can’t be linked as bank accounts.