Identity Verification
Atlas is obligated to follow several rules and regulations. As such, we are obligated to collect certain information from our users to verify their identities.
Why is Atlas asking me for my personal information?
Verifying your identity allows you to leverage all aspects of Atlas. Atlas is required by federal law to collect certain information from all its users who have access to Atlas. We may also ask to verify your identity depending on your Atlas usage.
I got an email from Atlas asking to verify my identity. Is this legit?
We'll notify you in the Atlas app and via email if we need to verify your identity. We appreciate you being careful with your personal information and always advise avoiding emails that may seem suspicious. In this case, handling identity verification in your Atlas app can help confirm whether the request is really from us.
If we’re unable to verify your identity, we won’t be able to continue offering you an Atlas account.
How do I verify my identity in the Atlas app?
Simply open the Atlas app and the on-screen prompts will guide you through the process.
What can I submit for identification?
You can submit a valid US government-issued ID such as:
Drivers License
Non-Drivers License Identification Card
How long will it take to verify my identity?
Typically, the identity verification process only takes a few minutes. Sometimes, our automated ID verification process doesn’t work because the information is unavailable or your name or address has changed. In that case, we’ll ask you to send us documentation that confirms your identity.
What should I do if I made a typo or submitted the wrong documentation?
Keep an eye on your Atlas app and your email — our team will follow up with you to get the correct information if needed.
My Atlas app isn't working correctly and I can't verify my identity
Make sure you have the latest version of the Atlas app installed on your device. Here's how:
Delete the Atlas app from your device (this will not affect your Atlas account)
Download the latest version of the Atlas app from the App Store or Google Play Store
Once you've downloaded the latest version of Atlas, you should be able to complete the Identity Verification process.
If you are still having issues, please reach out to support and we will send you a unique link to complete verification.