Atlas follows certain regulations that require us to collect specific information from users to verify their identity. Here's everything you need to know about the process:
Why is Atlas asking for my personal information?
Verifying your identity helps you access all of Atlas' services. We are required to collect certain information from all users, and we may ask for verification depending on your usage of the app.
I got an email from Atlas asking me to verify my identity. Is this legit?
We’ll notify you via the Atlas app and email if we need to verify your identity. Always be cautious with emails that seem suspicious. It’s safer to handle identity verification directly in the Atlas app to ensure the request is really from us.
If we can't verify your identity, we won't be able to continue offering you an Atlas account.
How do I verify my identity in the Atlas app?
Open the Atlas app, and follow the on-screen prompts to complete the process.
What can I submit for identification?
You can submit any of the following US government-issued IDs:
U.S. & U.S. Territories Driver License
Military ID Card with Photo (Uniformed Services ID Card)
U.S. Dept. Of Motor Vehicle Issued Identification Card
Native American Tribal Identification Card
Passport
U.S. Permanent Resident Card (I-551)
U.S. Passport Card
U.S. Refugee Travel Document (I-571)
How long will it take to verify my identity?
Typically, the process takes only a few minutes. If there’s an issue with the automated system (such as unavailable information or name/address changes), we'll ask for additional documents to confirm your identity.
What if I made a typo or submitted the wrong documentation?
Keep an eye on the Atlas app and your email. If we need any corrections, we’ll follow up with you.
What if my Atlas app isn't working correctly, and I can’t verify my identity?
Make sure you have the latest version of the Atlas app:
Delete the app from your device (this won’t affect your account).
Download the latest version from the App Store or Google Play Store.
Once the updated version is installed, you should be able to complete identity verification.
If you still encounter issues, reach out to Atlas support and we'll provide you with a unique link to complete the verification.
Stay secure, and we’ll help you every step of the way!