Why does Atlas ask for personal info?
We collect certain details to comply with federal regulations and keep your account secure. You may be asked to verify based on your account activity.
How to verify your identity
Open the Atlas app
Follow the prompts to upload your ID
Verification usually takes just a few minutes
What you can submit
Accepted U.S. government-issued IDs include:
U.S. & U.S. Territories Driver License
Military ID Card with Photo (Uniformed Services ID Card)
U.S. Dept. Of Motor Vehicle Issued Identification Card
Native American Tribal Identification Card
Passport
U.S. Permanent Resident Card (I-551)
U.S. Passport Card
U.S. Refugee Travel Document (I-571)
Troubleshooting
Got a request from Atlas?
We’ll always notify you through the Atlas app or official email. If you're unsure, reach out to our team at [email protected]
Submitted the wrong info?
We’ll follow up if corrections are needed—check your app and email.
Is the app not working?
Delete and reinstall the app from the App Store or Google Play
Still stuck? Contact support and we’ll send you a secure verification link
FAQs
Q: What happens if I don’t verify?
A: We won’t be able to offer full account access until your identity is confirmed.
Q: How long does verification take?
A: Most verifications are completed in minutes. If more documents are needed, we’ll let you know.
Q: Is this process secure?
A: Yes. We use encrypted systems to protect your personal information.