Why you got an alert:
Atlas may flag a transaction if:
It's outside your normal spending pattern
It's from a high-risk merchant
It's in a different country from your usual activity
It triggered a security check for any other reason
You’ll see a pop-up in the app asking if the charge was really you.
What to do
You'll be given two options:
Yes, it was me — We’ll approve the charge and similar ones going forward
No, report it — We’ll block the charge and start investigating. Please note, for your safety this will also pause your account.
If you need help, contact Support — we’ll take care of it and follow up if needed.
Is my card still safe?
Yes, but it is important to alert us if you see any suspicious activity on your account.
You can always:
Check your card status: Card tab > Physical & Virtual Card
Pause it manually if you’re unsure
Request a new card if needed
FAQs
Q: What happens after I report a suspicious charge?
A: We’ll investigate and follow up with next steps. Additionally, your Atlas account may be paused.
Q: Will I get a new card?
A: Yes—if needed, we’ll send you a new card and help you update your virtual card so you can keep spending.
Q: What if I accidentally tapped “No” on a charge I did make?
A: Message Support—we’ll help fix it.
Q: How long does it take to review a suspicious charge?
A: We’ll start looking into it right away. Most reviews are resolved within one business day.
Q: What if I missed the pop-up alert?
A: If you didn’t respond or never saw it, open the Atlas app and check Recent Transactions. Tap the declined charge to report or dispute it. You can also message Support and we’ll take care of it for you.