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What happens if my account is restricted?
What happens if my account is restricted?

Restricted account

Updated over a week ago

What Happens If My Account Is Restricted?

Should we detect unusual activity on your account, it may be temporarily restricted as a precautionary measure. Our primary aim in restricting accounts is to ensure your safety and proactively deter fraudulent activity.

A restriction on your account will not impact your Atlas balance or obstruct incoming direct deposits. Rest assured, any funds in your Atlas account will remain secure.

Depending on the situation, we might request additional verification documents, such as a bank statement from your linked account or identity verification, to lift the restriction. Please keep an eye on your Atlas app and email for any such requests or updates.

For further clarification or assistance, our support team is readily available within the Atlas app. We're here to help you navigate through any concerns regarding your account.

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