If your Atlas account is paused, it’s usually due to a security or verification issue. We may temporarily restrict access to keep your information safe.
What to do next
Check your email or app notifications—we’ll include specific instructions to help you resolve the issue and get back on track.
Need help? Our support team is here if you have questions or need assistance.
FAQs
Q: Why was my account paused without warning?
A: In most cases, it’s related to identity verification or account activity that requires review. We’ll notify you with next steps.
Q: How long does reactivation take?
A: Once we receive the required info, most accounts are reviewed within 1–2 business days.
Q: Can I still use my card while the account is paused?
A: No—your card and features are temporarily disabled until the issue is resolved.