Why Was My ATM PIN Blocked?
Your PIN gets blocked after 3 incorrect attempts in a row—it’s a safety feature to protect your account. If this happens, we’ll notify you.
How to reset your PIN
Open the Atlas app and go to the Card tab
Tap Physical & Virtual Cards, then select your Physical Card
Select Reset ATM PIN and follow the prompts
Need help? Contact Support anytime through the app.
FAQs
Q: Why did my PIN stop working?
A: Your PIN gets blocked after 3 wrong tries. This is for your protection.
Q: Can I reset my PIN anytime?
A: Yes—just use the app to choose a new PIN in a few taps.
Q: What if I’m locked out and can’t reset it?
A: Reach out to Support—we’ll help you get back on track.