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Lost card
Updated over a month ago

Lost your physical card? Here’s what to do:

If you’ve lost possession of your physical card, the first step is to turn off the card immediately. You can do this directly from your app by following these steps:

  1. Go to the Credit Card section and tap the three dots. A pop-up will appear.

  2. Tap My Cards.

  3. Choose your Physical or Virtual Card.

  4. Tap pause or unpause.

Getting a New Card:
To get a new card, just contact support in your app, and we’ll help you.

Unrecognized transactions?
If you notice any transactions that you do not recognize, file a dispute immediately through the app.

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