Need to file a phone protection claim? Here’s how to get started.
Step 1: Call the benefit administrator
Dial 1-866-894-8569 to report the damage or theft.
Step 2: Share your info
You’ll be asked for basic details about your phone and what happened. They’ll send you the right claim form to complete.
Step 3: Ask questions
Not sure what’s covered? The Benefit Administrator can walk you through what to expect.
Important reminders:
Report your claim within 60 days
Claims must be reported within 60 days of the damage or theft. Late claims may be denied.File a police report for stolen phones
If your phone was stolen, file a police report within 48 hours. A copy is required for your claim.If the cell phone is damaged
Do not discard it until the claim has been fully reviewed.
FAQs
Q: Do I need to submit a police report?
A: Yes—if your phone was stolen, a police report is required within 48 hours.
Q: What if I don’t call within 60 days?
A: Your claim may be denied if you don’t report the damage or theft within 60 days.
Q: Who do I contact for help?
A: Call 1-866-894-8569 for questions or to start a claim.