If your rental vehicle is stolen or damaged, here’s how to stay on track with your claim.
What to do
Report it:
Call the Benefit Administrator within 45 days of when the damage or theft happened.Fill out the claim form:
You’ll have 90 days to complete and return it. You can send it online or by mail.Send in your documents:
You can turn in missing paperwork later, but make sure everything is in within 365 days of the incident.
What documents do I need?
These will be listed on your claim form and may include:
Accident report (copy)
Initial and final rental agreements (front and back)
Repair estimate and itemized bill
At least two photos of the damage (if available)
Police report (if obtainable)
Demand letter showing charges and payments made
The Benefit Administrator may request more information if needed.
When will I hear back?
Once all documents are in, your claim is usually finalized within 15 business days.
FAQs
Q: When do I need to report the damage or theft?
A: Call the Benefit Administrator within 45 days of when it happened.
Q: What if I don’t have all the documents right away?
A: That’s okay! Send what you can, and the Benefit Administrator will guide you through the rest.
Q: How long does the whole process take?
A: Once everything is submitted, claims are usually reviewed and finalized in about 15 days.
Q: How long do I have to submit everything?
A: You have up to 365 days from the incident to send all the required documents.