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What do I have to know in the event I have to file a claim?

Updated this week

If your rental vehicle is stolen or damaged, here’s how to stay on track with your claim.

What to do

  • Report it:
    Call the Benefit Administrator within 45 days of when the damage or theft happened.

  • Fill out the claim form:
    You’ll have 90 days to complete and return it. You can send it online or by mail.

  • Send in your documents:
    You can turn in missing paperwork later, but make sure everything is in within 365 days of the incident.

What documents do I need?

These will be listed on your claim form and may include:

  • Accident report (copy)

  • Initial and final rental agreements (front and back)

  • Repair estimate and itemized bill

  • At least two photos of the damage (if available)

  • Police report (if obtainable)

  • Demand letter showing charges and payments made

The Benefit Administrator may request more information if needed.

When will I hear back?

Once all documents are in, your claim is usually finalized within 15 business days.

FAQs

Q: When do I need to report the damage or theft?

A: Call the Benefit Administrator within 45 days of when it happened.

Q: What if I don’t have all the documents right away?

A: That’s okay! Send what you can, and the Benefit Administrator will guide you through the rest.

Q: How long does the whole process take?

A: Once everything is submitted, claims are usually reviewed and finalized in about 15 days.

Q: How long do I have to submit everything?

A: You have up to 365 days from the incident to send all the required documents.

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