When filing a claim, be ready to provide the following documents along with your claim form:
Your cell phone bill
A statement showing the prior month’s payment made with your eligible Atlas Mastercard. If you don’t have a copy, ask your bank or cell provider.Police report (if stolen)
If your phone was stolen, file a report within 48 hours of the incident.Device summary
A page from your bill or provider showing the specific phone tied to your account.Repair estimate or receipt
If your phone was repaired or replaced, include the documentation.
The Benefit Administrator will walk you through what’s needed and let you know if anything else is required. If you’re missing something, call 1-866-894-8569 for help.
FAQs
Q: What if I don’t have last month’s phone bill?
A: You can request a copy from your cellular provider or bank. The statement must show you paid with your Atlas card.
Q: Do I always need to submit a police report?
A: Only if your phone was stolen. The report must be filed within 48 hours.
Q: What if I haven’t repaired or replaced the phone yet?
A: That’s okay—submit the claim form first. The Benefit Administrator will guide you on next steps.