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What paperwork do I need to submit with my claim?

Updated yesterday

If something you bought with your Atlas Mastercard breaks, we’re here to help—but don’t wait.

Call the Benefit Administrator at 1-800-551-8472 as soon as your item fails.

Tip: Be sure to call within 60 days of the issue. Waiting too long could lead to a denied claim.

What you’ll need

To file your claim, just complete the Claim Form and gather a few key documents:

  • Sales receipt
    This shows what you bought and when. If you’ve lost it, the store may be able to print a copy.

  • Atlas Mastercard statement
    This proves you used your Atlas card. Need a copy? You access past statements by following this guide.

  • Copy of the original warranty
    Most manufacturers post their warranty info online—check their website if you don't have a physical copy.

The Benefit Administrator may also request more details—like a repair estimate—but don’t worry, they’ll walk you through anything else needed.

FAQs

Q: When should I call to start my claim?

A: Right after the item fails. Just be sure to call within 60 days so your claim stays eligible.

Q: What if I lost my receipt?

A: Many stores can reprint it or give you a digital copy—just ask.

Q: Where do I get the warranty?

A: Check the manufacturer’s website. Most make it easy to download.

Q: Who handles my claim?

A: The Benefit Administrator reviews your paperwork and guides you through every step.

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