Need to lock your card temporarily? You can pause or unpause it anytime right in the app.
Follow these steps:
Go to the Card tab in the app
Tap Physical & Virtual Card
Choose your Physical or Virtual Card
Toggle "Allow Transactions" off
When prompted, tap Turn Off to confirm
Need help? Message Support in the app—we’re happy to assist.
FAQs
Q: Will pausing my card stop all transactions?
A: Yes—pausing your card stops new purchases or charges until you unpause it.
Q: Can I pause just one card if I have both virtual and physical?
A: Absolutely! You can pause or unpause each card separately.
Q: Will pausing my card affect my account or credit?
A: Not at all. It’s just a safety feature—you can turn it on or off anytime.