There are times when we may ask for a bank statement. Generally, it is to verify your identity. It's important that you submit a PDF copy of your statement to help ensure the security and precision of your account details.

To provide us with your bank statement, please use the Atlas app to contact our support team.

Note that only complete bank statements are accepted; screenshots will not be considered, and any attempt to submit altered documents will be grounds for rejection and could result in account closure.

The process of reviewing your bank statement typically takes about one business day when the submission is made through chat. If you're sending it via email, it might take a bit longer.

Should you have any questions or need further assistance, our support team is always available to help. Simply open your Atlas app and chat with us.