Sometimes, Atlas may ask for a full bank statement to verify your identity or confirm account details. This helps us keep your account secure.
To submit your statement:
Send a PDF version (screenshots or edited files won’t be accepted)
Upload it securely by messaging our support team in the Atlas app
Note: Sending altered documents may result in delays or account closure.
How long does the review take?
In-app chat: Usually reviewed within 1 business day
Email: May take slightly longer
FAQs
Q: Why can’t I send a screenshot?
A: For security and verification, we require the full, unedited PDF of your bank statement.
Q: What happens if I send the wrong file?
A: We’ll ask you to resend the correct version, which could delay your account review.
Q: Will my account stay paused during review?
A: In most cases, yes—once we verify your statement, we’ll update you right away.