Declined Transactions
Updated over a week ago

Why was my transaction declined?

Your transaction may have been declined due to a variety of factors. See your transaction’s decline reason (if any) under your list of transactions under Credit Card > Recent Transactions.

I got a popup asking me if a transaction from my account was made by me.

What does this mean?

If you receive this popup, it’s a check on our end to make sure you haven’t lost your card and the transactions we’re seeing were made by you. If you see it’s a suspicious transaction, you’ll have the opportunity to report it through this popup flow if it applies to you.

Did this answer your question?