Skip to main content

What are the timelines for filing a claim?

Updated over a week ago

If something you bought with your Atlas Mastercard stops working, timing matters. Here's what to know:

Call right away

Contact the Benefit Administrator at 1-800-551-8472 as soon as your item fails.

Heads up: If you don’t call within 60 days of the failure, your claim could be denied.

Key deadlines

  • Call to notify: Within 60 days of the item failing

  • Submit your Claim Form: Within 90 days of the item failing

Meeting both deadlines helps keep your claim on track and eligible for review.

FAQs

Q: Who do I contact to start a claim?

A: Call the Benefit Administrator at 1-800-551-8472 right after your item fails.

Q: What happens if I miss the 60-day window?

A: Your claim may be denied—make sure to call as soon as you notice the issue.

Q: How long do I have to submit the paperwork?

A: You have up to 90 days from the item failure date to turn in the completed Claim Form and supporting documents.

Q: Can I get help with the claim process?

A: Yes—once you call, the Benefit Administrator will guide you through each step and let you know what’s

Did this answer your question?