If something you bought with your Atlas Mastercard stops working, timing matters. Here's what to know:
Call right away
Contact the Benefit Administrator at 1-800-551-8472 as soon as your item fails.
Heads up: If you don’t call within 60 days of the failure, your claim could be denied.
Key deadlines
Call to notify: Within 60 days of the item failing
Submit your Claim Form: Within 90 days of the item failing
Meeting both deadlines helps keep your claim on track and eligible for review.
FAQs
Q: Who do I contact to start a claim?
A: Call the Benefit Administrator at 1-800-551-8472 right after your item fails.
Q: What happens if I miss the 60-day window?
A: Your claim may be denied—make sure to call as soon as you notice the issue.
Q: How long do I have to submit the paperwork?
A: You have up to 90 days from the item failure date to turn in the completed Claim Form and supporting documents.
Q: Can I get help with the claim process?
A: Yes—once you call, the Benefit Administrator will guide you through each step and let you know what’s