How to file a dispute
To initiate the dispute process, simply click here.
What type of transactions can I dispute?
You can dispute most types of transactions. But, some types of transactions cannot be disputed, especially ones linked to certain Atlas features. These include:
Bill payments you make with Atlas
Payments made to Atlas
Your monthly or annual membership fee
Additionally, we cannot file a dispute after 90 days from when the transaction was made.
When I file a dispute, what information should I include?
Documentation helps us investigate disputes. If you can, please include the following:
Receipts or invoices
Information about delivery and shipping
Confirmation email(s)
Tracking number(s)
Any conversations you've had with the merchant about the order(s)
Photos of the defective or damaged merchandise
Description of the item on the merchant's website, with a link to the page
Evidence that the price you paid differs from the listed price
Requests to cancel or stop the transaction in writing
What happens after you file a dispute?
It might take 45 to 90 days for us to investigate.
If we can’t finish in 10 business days (or 20 for new accounts), we might give you a temporary credit.
When we’re done, we’ll send you an email with our final decision.
Can You Fix a Charge Faster?
Yes! Try contacting the merchant directly.
Look up the merchant's name online with the words "dispute charge" to find help.
If they cancel or reverse the charge, it might take 5 to 7 business days to update your account.
If you have questions, we’re here to help!